![]() Thank you Liz, for showing me what a company can do when it hires the right people. I'm a lifelong NEMO customer now, as I've never experienced such creative customer service as Liz provided from any other company. Low and behold, the new pump was waiting for us in Miami on July 8th. She had a few replacement pumps in the warehouse that could be shipped out later today, and they would arrive in Miami during the time we'd be there. Liz came back online to our Chat, to say she thinks she solved it So, Liz asked me to be patient, as she was trying to get creative in solving my issue. I told her we'd be in Miami for a few days only, as she told me they could ship me a new pump, but not till July 6, to arrive around the 13-16 of July. She shared that management was either out to lunch, or already gone for the holiday, and she needed their approval to ship me a new pump.Īfter searching for answers, and after I told her that we were on the road, and use the NEMO every day, she put me on hold again as she tried to find a solution. It was late Friday, right before the 4th of July. We experienced a leak between the layers of our NEMO shower bag pump. ![]() Liz Shepard should be put in charge of the NEMO customer service division. But still managed to sadly hold the bag and fiddle with it and all sorts of stuff trying to get the water to come up the house with the dynamics of it having to work in the first place to make one of these work correctly I'm seeing.īesides those things, these two are great. the last few days since I got it on Friday and Saturday, it was Saturday and Sunday (hence Friday the bath lol), i learned how to shower in the 2 gallon Nemo Helio Pressure Shower (Dark Verglas) by filling it as full as I could, which was difficult because it wouldn't stand straight up to continue filling full as needed for the full shower routine.īut when I just about had it full under possibly a cup or 2 less, I found myself having to hold the Nemo Helio Pressure Shower (Dark Verglas) up and tried to hang it on the top hook in the shower, but realized why it says not to do so by the handle so I stopped immediately as I could see how the water weight would be bad on the bag itself. I finally got in a full shower today after warming the water and trying to pour the boiling water into the small top opening, then allowing a complete shampooing of both facial treatments, and then finally bathing and rinsing. I think the back window for the pump and hose will be eventually closed by some heavy-duty industrial velcro to keep unwanted pests bugs out in the long run. but, the Nemo Helio Pressure Shower (Dark Verglas) is difficult I'm starting to notice to get a good spray out of it, I think it has to do with the shower hose where its located, causing a blockage or possibly pressure at its bottom to press the water out its long hose. I'm kinda disappointed that the Nemo Helio Pressure Shower (Dark Verglas) didn't use the small back pocket door window that I can tell was meant for probably the footpad and hose. ![]() Litteral, I was just splish-splashing away so I am actually glad in this case I had fun on the first day! Haha, I did just take a bath in it the first night I had it because I hadn't gotten the Nemo Helio Pressure Shower (Dark Verglas) (which I just realized I also bought from my new favorite place to shop backcountry on amazon :) ), so I had to use my new water heating stick to heat a 5-gallon bucket of water. I'm noticing that it doesn't drain well, so I'm hoping I won't have to always look forward to digging some sort of highrise mount so that water can drain off out of its sides. ![]() It leaks in the Oregon rain right now, so I have it under my new 10x10 canopy entrapped within its walls. ![]()
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